Cancellation Policy
1. Scope of Policy
This cancellation policy applies to furniture and home goods, including related accessories, sold by Pertuzdecorllc online store to customers within the United States. By browsing or placing an order, customers agree to comply with this policy.
2. Right of Cancellation
Under U.S. consumer protection principles, customers may request to cancel their order within 14 days of receiving the product if they are not satisfied.
3. Applicable Customers
This policy applies to all consumers.
4. Cancellation Conditions
Products requested for cancellation must be in a brand-new or unused condition,
suitable for resale, and include all original packaging, accessories, and manuals.
5. Overview of Cancellation Process
Customers must submit a cancellation request to Pertuzdecorllc via email, including the order number and product details.
6. Cancellation Email Address
Please send cancellation requests to:info@pertuzdecorllc.com.We will confirm receipt of your request within 24 hours.
7. Review and Confirmation
Upon receiving the request, Pertuzdecorllc will verify the product condition and send a cancellation confirmation email once the criteria are met.
8. Refund Processing
After cancellation confirmation, the payment will be refunded to the original payment method. Refunds are typically processed within 2 business days of confirmation.
9. Return Shipping Costs
Return shipping costs are covered by Pertuzdecorllc. Customers do not need to pay for shipping themselves.
If your return request is approved, we will send you a return shipping label with prepaid freight and provide instructions on how to package and where to send the item.
10. Return Address
Please return products to:
15470 SW 82ND LN, APT 312, MIAMI, FL 33193,United States
11. Exceptional Cases
If a product is damaged during transit or fails verification, Pertuzdecorllc will contact the customer to agree on a resolution.
12. Contact Information
For any cancellation-related inquiries, customers may contact us via:
Phone:+1 9412042415
Email: info@pertuzdecorllc.com
We commit to responding within 24 hours.
13. Governing Law
This policy and customer cancellations are governed by applicable U.S. consumer protection laws.
14. Transparency of Information
All cancellation requests and processes are confirmed via email, ensuring customers are informed of every step and the refund status.
15. Recordkeeping and Archiving
Pertuzdecorllc will retain records of all cancellations and related communications for future reference and service improvement.
16. Company Information
This website is owned by PERTUZ DECOR LLC
Company Name: PERTUZ DECOR LLC
Address: 15470 SW 82ND LN, APT 312, MIAMI, FL 33193,United States
EIN:92-0245903
Phone:+1 9412042415
Email: info@pertuzdecorllc.com
Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (EST).
Please contact us via email - we will respond within 24 hours.