Exchange Policy

1. Scope of Policy

This exchange policy applies to all furniture and related accessories sold to U.S. customers on the Pertuzdecorllc website.

2. Exchange Period

Customers may request an exchange within 14 days of receiving the product if they are not satisfied.

3. Exchange Conditions

Products returned must be brand new and unused.All original packaging, accessories, and manuals are required to be sent back with the item.

4. Exchange Request Process

Customers must submit an exchange request to Pertuzdecorllc via email and provide their order number.

5. Exchange Confirmation

Pertuzdecorllc will confirm within 24 hours of receiving the request whether the exchange can be processed and provide the customer with detailed instructions and important notes.

6. Exchange Shipping Address

Please send the product for exchange to:
15470 SW 82ND LN, APT 312, MIAMI, FL 33193,United States

7. Shipping Costs

All shipping costs for exchanges are fully covered by Pertuzdecorllc. Customers do not need to pay any additional fees.

8. Product Inspection

Upon receiving the exchanged product,Pertuzdecorllc will inspect it to ensure it meets the exchange conditions (new and unused, complete packaging and accessories).

If your return request is approved, we will send you a return shipping label with prepaid freight and provide instructions on how to package and where to send the item.

9. Exchange Processing

Products that meet the conditions will be replaced as soon as possible, typically within 2 business days.

10. Products Not Meeting Conditions

If a product does not meet the exchange conditions, Pertuzdecorllc will contact the customer to explain the situation and arrange for the product to be returned or reject the exchange.

11. Customer Support

Customers can contact the Pertuzdecorllc support team via email or phone during the exchange process to receive guidance or assistance.

12. Changes and Updates

Pertuzdecorllc reserves the right to modify this exchange policy. Updates will be announced on the website or sent via email to customers.

13. Company Information

This website is owned by  PERTUZ DECOR LLC

Company Name:  PERTUZ DECOR LLC

Address: 15470 SW 82ND LN, APT 312, MIAMI, FL 33193,United States

EIN:92-0245903

Phone:+1 9412042415

Email: info@pertuzdecorllc.com

Opening Hours: Monday to Friday, 8:00 AM to 6:00 PM (EST)

Please contact us via email – we will respond within 24 hours.